Saturday, July 28, 2012
Tact
I have none, fact. Also, how the fuck did I manage to work in offices for 7+ years with so many bitchy 30/40 something women? It is like being back in the playground and maybe it's just my older less tolerant self but I don't think I'd last a week in that sort of place any more. How do you fellas do it? If early retirement as a millionaire isn't motivation enough to pull my finger out I guess keeping me out of offices full of fucking idiots will do.
Tuesday, July 03, 2012
Why Lie?
There are probably times in life when things can be made a bit easier with a little lie, for example when the wife asks you anything...anything at all. Dealing with a customer in your phone shop doesn't come across as one of those times so why does it seem that every time I have to deal with Manx Telecom they lie to me?
Manx Telecom are getting rid of the vast majority of their free Internet allowance on their mobile contracts (unless you buy a data add-on) so I decided to switch my contract to Sure, when I set off to do this at 10 this morning I assumed like a mental that I wasn't the first person to ever try and do this, to be honest the service I got in Sure made it sound that way as well. An hour tops she said, it took 45 minutes, with 1 stumbling block, my phone was network locked.
Bit of a bugger but nothing serious, 2 minutes later I was in the MT shop waiting to be served. Happily enough I explained the problem. The young lad told me I hadn't bought the phone from them because they don't lock them. I explained again I had, 500 fucking quid, I remember it very well. He denied it again. Still in pleasant mode I explained I had bought it from them, I don't know where THEY bought it from but I'd definitely bought it from them. So he eventually agreed to look, took the information he needed to get me an unlock code (if I had bought it from them) and disappeared out the back. Another 2 minutes passed and he came back, admitted they had sold me the phone, it was an O2 phone and he had contacted them, took my details and said he'd phone me with the code within a couple of hours. This is all very dull. I was still very nice. But he was lying.
6 hours later I have given up waiting and have just spent 20 minutes on the phone to Manx Telecom being passed from pillar to post. If I have to explain to one more person that yes I bought my fucking phone from you and yes it is fucking locked I may go postal. Eventually I speak to somebody who takes the time to look, no it wasn't an O2 phone, no they didn't phone them, no it won't take "about 2 hours". The reality, I don't know where the hell Manx Telecom sourced my phone before selling it to me, nor do I give a shit. They have e-mailed (excellent customer service right there) whoever it was and it may take a couple of days to get a response. Frankly I was happy to have been told the truth, the SIM gets chucked in another phone for the time being, no biggy. Isn't the truth great.
So why did that little sod lie in the first place? What was the point? I was being nice, I wasn't being shouty, all I wanted was my phone unlocking so I could use my new SIM in it. They thought it shouldn't be locked, I thought it shouldn't be locked, get it unlocked and no harm done. I hate this crap, there's just no need for it at all. It makes me write really boring blog posts just to whinge about their shit customer service and that does nobody any favours, especially not on an island where you have no choice but to use Manx Telecom for some things.
Manx Telecom are getting rid of the vast majority of their free Internet allowance on their mobile contracts (unless you buy a data add-on) so I decided to switch my contract to Sure, when I set off to do this at 10 this morning I assumed like a mental that I wasn't the first person to ever try and do this, to be honest the service I got in Sure made it sound that way as well. An hour tops she said, it took 45 minutes, with 1 stumbling block, my phone was network locked.
Bit of a bugger but nothing serious, 2 minutes later I was in the MT shop waiting to be served. Happily enough I explained the problem. The young lad told me I hadn't bought the phone from them because they don't lock them. I explained again I had, 500 fucking quid, I remember it very well. He denied it again. Still in pleasant mode I explained I had bought it from them, I don't know where THEY bought it from but I'd definitely bought it from them. So he eventually agreed to look, took the information he needed to get me an unlock code (if I had bought it from them) and disappeared out the back. Another 2 minutes passed and he came back, admitted they had sold me the phone, it was an O2 phone and he had contacted them, took my details and said he'd phone me with the code within a couple of hours. This is all very dull. I was still very nice. But he was lying.
6 hours later I have given up waiting and have just spent 20 minutes on the phone to Manx Telecom being passed from pillar to post. If I have to explain to one more person that yes I bought my fucking phone from you and yes it is fucking locked I may go postal. Eventually I speak to somebody who takes the time to look, no it wasn't an O2 phone, no they didn't phone them, no it won't take "about 2 hours". The reality, I don't know where the hell Manx Telecom sourced my phone before selling it to me, nor do I give a shit. They have e-mailed (excellent customer service right there) whoever it was and it may take a couple of days to get a response. Frankly I was happy to have been told the truth, the SIM gets chucked in another phone for the time being, no biggy. Isn't the truth great.
So why did that little sod lie in the first place? What was the point? I was being nice, I wasn't being shouty, all I wanted was my phone unlocking so I could use my new SIM in it. They thought it shouldn't be locked, I thought it shouldn't be locked, get it unlocked and no harm done. I hate this crap, there's just no need for it at all. It makes me write really boring blog posts just to whinge about their shit customer service and that does nobody any favours, especially not on an island where you have no choice but to use Manx Telecom for some things.
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